Who can make an order?
The sale of the articles on this website is exclusively for VAT holders.
The subjects who doesn’t have VAT can purchase our products on the site of Bar Jole.
Operator
All products sell on this website are provided by:
L’Artigiana del Fungo – Sassello di Rossi A. & L. s.a.s. – Località Aicardi, 9 – 17046 Sassello (SV) – Telefono (+39) 019-720245 – Partita IVA/C.F.: 01139560096.
Cost and expenses
The price and the taxes of the products you’ll find for sale in this site are clearly indicated.
Shipping costs, which may vary depending on the weight of the packages and the delivery area, will appear in the order if you buy from Europe (excluding some Northern Europe countries) or will be sent by e-mail after order ended if you buy from Northern Europe or from non-European countries, with the possibility of not proceeding with the payment in case of non-acceptance.
There are no other costs
The prices are valid as long as they are published on the site. If you make an order, the price will be the one shown at the moment of the order since the delivery even in the meantime there will be variations.
For any information before and after the purchase, we are at your disposal.
To make an order on this site you had to be major.
Order Confirmation
Every order you make on our website will be followed by an e-mail communication that will summarize the details of the order, including shipping charges and, in case of payment by bank transfer, will show you the data you need.
In case of payment by bank transfer, you will have the right to request cancellation of the order within 48 hours sending us an e-mail.
If you’ll not receive the e-mail confirmation within 12 hours from your order, please contact us by email.
Shipping and Delivery of the products
The shipment of the items will be made within 5 days (Sundays and holidays excluded); if this is not possible, eg due to temporarily out of stock products, or if your data are incomplete, we will notify you via e–mail or phone.
The invoice will be issued with the shipping of items.
Packaging and shipping are made with maximum care, but if something does not satisfy you, please inform us.
Mode of payment
The payment of the products can be made by:
- Bank transfer (all countries)
- PayPal or Credit Card (Italy and Europe, except some countries of Northern Europe)
- On delivery (Italy)
Right of withdrawal
Pursuant the Italian Legislative Decree 185/99 you have the right to terminate the contract without penalty and without specifying the reason within ten (10) working days from the day you receive the products.
In order to exercise your right of cancellation you must give us a news about your decision by registered AR, pointing which products should be subject to withdrawal, and your bank information.
Then you will have to return the products in the their original package.
L’Artigiana del Fungo will have to receive the products within thirty (30) working days from the receipt of notice of withdrawal.
Return shipping and handling of products is at your expenses and under your responsibility. As soon as we receive the product we will reimburse the sums paid without shipping costs.
If the ordered goods return to the sender, you will be required to pay the shipping cost.
L’Artigiana del Fungo, in the event of exercise of your right of withdrawal, has the right to not accept the return of products if they are not in its packaging or if they have been altered in their essential characteristics and quality or if they are damaged.
REFUND PROCEDURE IN THE EVENT OF A DAMAGED PACKAGE – INFORMATION FOR CUSTOMERS
Guarantees
In the event that the goods were received at their destination with a damaged package or beyond their expiration date, we will replace them at our expenses.
Privacy Policy
Personal data collected through this site will be processed in accordance with Reg. UE 679/2016 concerning the protection of personal data and therefore will be used exclusively for the indicated purposes: online shop of food products and canned food (animal derivation and creams), kept confidential and communicated only to the responsible for delivering the products (Poste Italiane or courier) and to the collection of payments and in no other case will be transferred to third parties.
The subject responsible for archiving and processing of data is exclusively L’Artigiana del Fungo.
Legislation and Jurisdiction
Any dispute regarding the interpretation, application, execution or violation of these terms of sale is subject to Italian jurisdiction.
For any dispute between the parties is competent the Court of Savona – Italy.
Online Dispute Resolution (ODR)
The European Commission has set up an online platform for alternative dispute resolution.
The European buyers can use this platform for non-judicial resolution of any dispute relating to and/or arising from the online sale agreements with us.
The platform is available at the following address:
http://ec.europa.eu/consumers/odr/